OUR GUARANTEE
- We guarantee that all items sold will arrive exactly as described on our website.
- We believe buying "vintage" gear shouldn't mean the customer takes on all the risk.
- We strive to ensure complete satisfaction: if a problem arises, we aim to always rectify it swiftly.
- We accept returns for any reason within 14 days on every item sold.
See below for more information. We've got 100% positive feedback on over 1000 transactions on our main ebay account, and check out our feedback page on this site for many testimonials from our happy customers.
We've been carefully shipping gear worldwide for over ten years and guarantee to deliver items in as-described condition. Very occasionally, and in spite of our best efforts, delicate vintage gear doesn't travel well: we will either arrange repair (or reimburse a reasonable cost of repair) or make a full refund of purchase price and arrange (or reimburse cost of) return shipping. This already sets us apart from many (if not most) other places you can buy vintage studio gear.
In addition, because we are an established business, you have the right to return any purchase within 14 days at your own expense - providing it is in the same condition it was shipped of course. This right is part of EU law but we extend it to all our customers - that's how confident we are that you'll get the right gear for your needs and be happy with what you receive.
